later: “what kind of meat would you like on it?” “um. i ordered a turkey sub.” “oh, so, i guess you want turkey then?” i’d only said that i wanted a turkey sub about 4 times already. did she listen? nope. it literally took 5 minutes to order one sub on the phone! did i lose patience? yes. i finally had to ask her to please focus. i tried to say this as nicely as possible. but then it got even better….

when i got there, she’d taken the wrong order down. i’d ordered a whole sub, and she wrote down a half sub. when i’m paying, i tell the owner this, and he says “okay that’ll be 11 dollars.” i say, “but a whole sub is only 7 dollars.” he says “you ordered a half sub. and now you’re ordering another half sub. 11 dollars.” i say “but i ordered a whole sub! the person on the phone didnt pay attention to my order. i’m not paying extra for her mistake.”

and he says, “you were rude to her.” i said “i think it’s rude that she doesnt listen at all when you’re trying to place an order.”

he still wanted 11 dollars, convinced apparently that i was some horrible person with nothing better to do than snap at his employee. i cancelled the order and went to subway. i assure you, i’m a nice and a patient person. this was a fiasco. i wont go back. and i’m not surprised at all that there have been complaints about employees before.

I eat there when I have to, mostly when we need something sort of quick and don't want to cook for the kids.

If Ott's provided higher quality beef, cooked properly and in a consistent and timely manner, and were friendlier, then I would be in heaven! Simple changes that would help them rise above and be more than just a choice out of convenience and scarcity.

I wish they'd add more to the menu, but love the surprising specials. The winter hours does throw people off, I usually call ahead now to ask. Taco Tuesday is a GREAT addition, the tacos are really good and the shells fried fresh. I really respect the hand pressed patties and I love the milkshakes. Go Otto's!

I think Otto’s is great. I honestly cannot stop going there! I love it!

I have been many times and plan to make Otto’s a regular stop.

I’ve had plenty of better burgers for the price and a place that bills itself as a burger joint HAS TO do a better job with them. Bigger, jucier, cheaper, etc. It seems that the place is doing precious little business anyway, so losing a little more money by putting out biger portions, MEMORABLE portions, would kick start the word-of-mouth, which small places like that live and die on. As it stands, my word of mouth is “don’t bother.” Sorry. I really feel sorry for the good folks running the place, trying to make it work using Sam’s angus patties.

Key for me is that the owners are local. I tend to look at local businesses through the proverbial rose-colored glasses.

The menu is on Page 25 of the Crozet Gazette – not online yet, though.

11-8 every day
12-4 on Sunday